Return Policy

Return & Refund Policy

Thank you for shopping with Shiny Vault LLC! We pride ourselves on offering high-quality trading cards and memorabilia to our customers. Please take a moment to review our return and refund policy to ensure a smooth and satisfactory shopping experience.

1. General Return Policy

We understand that purchasing trading cards online differs from in-person shopping. Due to the collectible nature of our products and the unique condition of each item, all sales are final. We do not accept returns or issue refunds unless the item you receive is damaged or defective. Please review the following terms regarding our policy:

2. Damaged Items

If your item arrives damaged, we’re happy to offer a full refund or exchange, depending on availability and your preference. To ensure the return process goes smoothly, please follow these steps:

  • Step 1: Inspect Your Order Upon Arrival
    Upon receiving your order, carefully inspect the package and its contents. If you notice any damage, take clear photographs of both the damaged item and the packaging. These images will be required to process your claim.

  • Step 2: Contact Us
    You must contact our customer support team within 7 days of receiving your order to report any damage. This ensures prompt attention to the issue. Please email us at support@shinyvaultcollectibles.com with your order number, photographs of the damage, and a description of the issue. Be sure to include a handwritten note with your name and the original purchase date in the photos.

  • Step 3: Evaluation and Resolution
    Once we receive your claim, our team will review the provided information. If approved, we will either issue a refund to your original payment method or send a replacement item, depending on availability. Please note, we may request that you return the damaged item before we finalize the resolution.

3. Non-Refundable Items

Please be aware that we do not accept returns or provide refunds for the following:

  • Items that were not damaged upon arrival.

  • Items that have been opened, used, or altered in any way.

  • Items purchased at a discount, on sale, or through a promotion (unless otherwise specified).

  • Items where the return request is made beyond the 7-day reporting window.

4. Incorrect Address, Failed Deliveries, or Theft

If your item is delivered to an incorrect address due to errors made during checkout or if it is returned to us because of failed delivery attempts, we are not responsible for issuing a refund. Please ensure that the shipping address provided is accurate and complete.

In cases where the item is marked as delivered or a delivery scan is generated, but the package cannot be found, we will submit a lost or stolen package claim to the carrier. However, if the carrier determines that the package is not eligible for an insurance claim, we will not be able to offer a refund.

5. Shipping Costs

For returns related to damaged items, we will cover the return shipping costs.

6. Exceptions and Special Cases

While we strive to ensure customer satisfaction and stand behind the quality of our products, we understand that exceptional circumstances may arise. If you have a situation that you believe requires special attention or if there are any other issues with your order, please contact us. We will do our best to work with you to resolve any unique issues, though our main policy remains that all sales are final unless the item is damaged.

7. How to Contact Us

For returns regarding damaged items, questions about our policy, or assistance with any other aspects of your order, please reach out to us at:

Email: support@shinyvaultcollectibles.com
Our team is dedicated to addressing your concerns and ensuring a positive shopping experience.

8. Disclaimer

We reserve the right to deny returns or refunds if we suspect misuse of our policy, fraudulent activity, or if the conditions outlined above are not followed. All returns are subject to review, and we retain discretion in accepting or rejecting returns based on the provided information and circumstances.

By purchasing from Shiny Vault LLC, you acknowledge and agree to the terms of this return and refund policy. We appreciate your understanding and cooperation.